Understand how to present genuine choices to young people and how to obtain consent to sharing information. Communicate effectively with all children, young people, families and carers.
Explain to the child, young person, parent or carer what kind of information you may have to share with others. To build a rapport with children, young people and those caring for them, it is important to demonstrate understanding, respect and honesty. Understand the key roles and value of parents and carers; know when to refer them to further sources of information, advice or support.
Where this is the case, ensure that the child or young person understands what is happening and why. Inform, involve and help the child or young person to assess different courses of action, understand the consequences of each and, where appropriate, agree next steps.
Confidentiality and ethics Remember and understand the procedures and legislation relating to confidentiality issues that apply to certain job roles. Know when and how to refer to sources of information, advice or support from different agencies or professionals.
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Be aware of different ways of communicating including electronic channels; and understand barriers to communication. It is important to consult with them and consider their opinions and perspectives from the outset. Develop and use effective communication systems, appropriate to the audience.
It involves listening, questioning, understanding and responding to what is being communicated by children, young people and those caring for them. Effective engagement requires the involvement of children, young people and those caring for them, in the design and delivery of services and decisions that affect them.
Continuity in relationships promotes engagement and the improvement of lives. Hold conversations at the appropriate time and place, understanding the value of daily contact.
A key part of effective communication and engagement is trust between the workforce, children, young people and their carers; and between and within different sectors of the workforce itself. Identify what each party hopes to achieve in order to reach the best and most fair conclusion for the child or young person.
Skills Establish rapport and respectful, trusting relationships with children, young people, their families and carers. To communicate effectively it is important to take account of culture and context, for example where English is an additional language.
Actively listen in a calm, open, non-threatening manner and use questions to check understanding and acknowledge that you have heard what is being said. Know when, and how, to hand over control of a situation to others. Explain what has happened or will happen next and check their understanding, and where appropriate their consent to the process.
Build open and honest relationships by respecting children, young people, parents and carers and making them feel valued as partners.
Be aware that some children and young people do not communicate verbally, and that it is important to adapt styles of communication to their needs and abilities.
Knowledge How communication works Know that communication is a two-way process. Summarising and explaining Summarise situations in the appropriate way for the individual taking into account factors such as background, age and personality.
Consultation and negotiation Consult the child, young person, parent or carer from the beginning of the process.
Importance of respect Be self aware: Know how to listen to people, make them feel valued and involved; and know when it is important to focus on individuals rather than groups. Share reasons for action with the child or young person and those caring for them.
Sources of support Know where education and support services for parents and carers are available locally.
Be aware that the child, young person, parent or carer may not have understood what is being communicated. It is a fundamental part of the Common Core. Good communication is central to working with children, young people, their families and carers.
Understand the role and value of families and carers as partners, in supporting their children to achieve positive outcomes. It is important to be able to communicate on a one-on-one basis and in a group context. Build rapport and develop relationships using the appropriate form of communication for example, spoken language, play, body and sign language.
Communication is not just about the words you use, but also your manner of speaking, body language and, above all, the effectiveness with which you listen.
Provide support and encouragement to children and young people.Demonstrate how to adapt communication with children and young people for: a) data protection Demonstrate how to report and record information formally and informally in the appropriate way for the audience concerned Level 2 and 3 Qualifications in Supporting Teaching and Learning in Schools 50%(2).
Common Core of Skills and Knowledge for the Children’s Work Force Extract from DfES Common Core prospectus • Know how to report and record information formally and informally in the appropriate way for the audience concerned, including how the.
Demonstrate how to report and record information formally and informally in the appropriate way for the audience concerned Cross reference to Communication unit Section 3 – no additional work needed. Effective communication with children, young people and families. Know how to report and record information formally and informally in the appropriate way for the audience concerned, including how the use of the Common Assessment Framework for Children and Young People (CAF) which aims to help communication between practitioners.
Demonstrate how to adapt communication with adults for: a) cultural and social differences. b) the context of the report and record information formally and informally in the appropriate way for the audience concerned.
Apply the setting’s policies and procedures for: a) sharing information b) confidentiality c) data protection Demonstrate how to report and record information formally and informally in the appropriate way for the audience concerned.Download